Shipping policy

Welcome to Pauz. Below you will find everything you need to know about our shipping procedures.

1. Shipping Destinations

We currently ship exclusively to the United States

2. Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with your tracking number.

3. Shipping Rates & Estimated Delivery Times
We offer fast, reliable shipping across the US:
Standard Shipping: 10 to 15 business days.
Shipping Cost: Free Shipping on all products.
Please note: Delivery times are estimates provided by our couriers and are not absolute guarantees. Occasional delays may occur due to customs processing or holiday peak seasons.

4. Tracking Your Order
Once your order has shipped, we will send you a tracking number via email. You can use this number to monitor your package’s journey in real-time. Please allow 48 hours for the tracking information to update on the courier's system.

5. Lost, Damaged, or Missing Packages
If you have not received your order within 20 business days of receiving your shipping confirmation email, please contact us immediately at **[Your Support Email]** with your name and order number. We will look into the matter and ensure your shipment is tracked down or replaced.